* ACELab GLPI Ticketing systems link

• User name and password*
• An email address

* Contact or visit the Systems team and ask for Chris or Pam and they will setup up with a user name and password.

To Create a ticket for a request or incident using GLPI you will first need a user name and password if you do not already have one.

LDAP allows users to have a single user name and password for multiple systems. At this time we are beginning to use LDAP services for signing on to GLPI.

Once you are signed into GLPI the top of the home page will look something like this:

You can create a new ticket in three ways:

1. Select the Create a ticket tab from the banner menu near the top of the window.
2. Select the Create a ticket link just above the summary of your tickets.
3. or you can select the + sign to the upper right of the Create a ticket at the top of the ticket summary window.

By default the Type is Incident. If you are making a Request rather than reporting an incident, use the drop down menu to choose Request.

Select the Category that best describes the kind of assistance you are looking for. If you don't see a category that corresponds to your incident or request leave it blank or choose Other.

Hardware type is a bit of a misnomer and actually refers to hardware assigned to you. If the issue or incident is in regards to your workstation, monitor or UPS you can select the specific item from the drop down menu.

(This is a required field)

Aim for a clear and concise title.

(This is a required field)

In the Description area try and include any relevant details such as ip addresses, program versions and so on.

Once you are satisfied with the form choose the Submit Message just below the bottom edge of the form.