mcgill_vpn

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mcgill_vpn [2015/11/18 18:23] – created 132.216.56.205mcgill_vpn [2024/03/26 13:52] (current) – external edit 127.0.0.1
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 +===== McGill VPN =====
 +
 +A connection through McGill VPN is required to access certain restricted resources from outside the lab or McGill campus. In order to use the McGill VPN, you need a valid McGill account. We allow VPN access to all our systems from both student and staff McGill accounts. 
 +
 +The easiest way to solve any VPN or account issues is to call **McGill IT Customer Service (ICS)**.
 +
 +  * **ICS phone**: (514) 398-3398 (recommended)
 +
 +They can also be contacted by email:
 +
 +  * **ICS email**: customersupport.ist@mcgill.ca
 +
 +
 +==== How to setup the VPN client ====
 +
 +Instructions are available at the McGill IT Knowledge base:
 +
 [[http://kb.mcgill.ca/?portalid=2&articleid=5479#tab:homeTab:crumb:8:artId:5479:src:article|McGill VPN for MAC]] [[http://kb.mcgill.ca/?portalid=2&articleid=5479#tab:homeTab:crumb:8:artId:5479:src:article|McGill VPN for MAC]]
  
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 [[http://kb.mcgill.ca/?portalid=2&articleid=5479#tab:homeTab:crumb:8:artId:5480:src:article|McGill VPN for Windows]] [[http://kb.mcgill.ca/?portalid=2&articleid=5479#tab:homeTab:crumb:8:artId:5480:src:article|McGill VPN for Windows]]
 +
 +
 +==== Difficulties with Obtaining a McGill Account: Facts ====
 +
 +In most cases, the best solution is to call ICS (above) and request an account with campus-wide wireless access and VPN access.
 +
 +  - If you are a **new casual employee**, you need one pay check cycle before your account can be created by IT services. Once you have received your first pay, you can call ICS to request your account. 
 +  - If you have a **prior student account as well as a staff account**, McGill's policy is that you should be using the staff account for VPN (they often disable the student access). In case you are not sure, it is recommended to call ICS.
 +  - For **non-McGill employees** (Affiliates, such as Douglas), a team manager can request an affiliate McGill account at https://www.mcgill.ca/it/forms/affiliate-username. These accounts have to be renewed yearly.
 +  - If you are staff and simply do not know your McGill account credentials, call ICS.
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  • Last modified: 2024/03/26 13:52
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